Terms and Conditions

First written: 11 July 2025
Last updated: 1 October 2026

Welcome to Nice & Curry, a female-led boutique travel consultancy based in Sri Lanka.

We believe that the most meaningful journeys are personal. Rather than offering conventional travel packages, we curate experiences around your interests, preferences and travel style, drawing on our local knowledge and a network of reputable and trusted partners.

Nice & Curry is not a traditional travel agency or tour operator. Our primary role is to provide travel consultancy, experience curation, recommendations and coordination with independent local service providers.

By engaging our services, confirming an experience or making a payment, you agree to the following Terms & Conditions.

Booking & Payment:

  • Nice & Curry provides personalised travel consultancy and experience curation services, working with reputable and trusted local partners to help arrange suitable experiences, accommodation, transport, guides, retreats and other travel-related activities.

  • A non-refundable consultancy and service deposit of 10–20% of the agreed total experience value is required to confirm our services and begin the curation and coordination process. The applicable percentage will be communicated before payment.

  • This deposit compensates Nice & Curry for its professional services, including consultation, research, itinerary development, recommendations, partner coordination and administrative work.

  • Bank transfer details and payment instructions will be shared directly after your enquiry.

  • Unless otherwise agreed, any remaining balance payable to Nice & Curry is due on arrival (cash preferred), or may be paid in full via bank transfer at least 7 days before your experience.

  • Payments relating to accommodation, transport, retreats and other services provided by independent partners may be subject to separate payment arrangements and conditions.

  • An experience or consultation arrangement is not considered confirmed until the required deposit has been received and Nice & Curry has issued written confirmation.

  • Any applicable third-party booking requirements will be communicated before confirmation.

Cancellations & Refunds:

  • The 10–20% consultancy and service deposit paid to Nice & Curry is non-refundable under all circumstances.

  • The deposit is charged for the professional time, expertise, research and coordination involved in curating your experience, rather than solely for the eventual participation in an activity.

  • If you have paid the full agreed amount to Nice & Curry and cancel 7 or more days before your scheduled experience, the remaining balance, excluding the non-refundable consultancy deposit, will generally be refunded, subject to any disclosed, non-recoverable third-party charges and applicable legal requirements.

  • If you cancel less than 7 days before your scheduled experience, no refund will ordinarily be issued, except where required by law or expressly agreed in writing.

  • Refunds may be subject to bank charges, transaction fees and exchange-rate differences, where legally permitted.

  • Rescheduling may be possible depending on partner availability and the nature of the experience. Please contact us as early as possible.

  • Any separate cancellation and refund policies of independent accommodation providers, retreat centres, guides, transport providers or other partners will apply to their respective services where disclosed and agreed before booking.

Exceptional Circumstances & Travel Vouchers:

We understand that extraordinary events can occasionally make travel impossible.

  • In exceptional circumstances involving events beyond the reasonable control of travellers and service providers, Nice & Curry may, at its discretion, offer a travel credit or voucher instead of a refund or immediate rescheduling.

  • Such circumstances may include war, armed conflict, pandemics, government-imposed travel restrictions, mandatory border closures, official travel prohibitions or other major events that make the agreed experience legally or practically impossible to deliver.

  • Exceptional circumstances must involve a material and demonstrable disruption to the scheduled experience. General uncertainty, travel advisories, concerns about safety, isolated incidents or events that do not materially prevent the experience from taking place will not automatically qualify.

  • Personal circumstances, including illness, changes in personal plans, employment obligations, missed flights, financial difficulties or a change of mind, do not qualify for an exceptional-circumstances voucher under this policy.

  • Any voucher offered will specify its value, applicable services and expiry date in writing.

  • Vouchers must be redeemed and used by their stated expiry date. Unused balances will be forfeited after expiry.

  • Vouchers are non-refundable, non-transferable and cannot be exchanged for cash.

  • A voucher may be subject to the continued availability of relevant partners, accommodation, guides and experiences.

  • Where an experience cannot proceed because of an exceptional event, Nice & Curry will make reasonable efforts to explore rescheduling or alternative arrangements with its partners.

Independent Partners & Service Providers:

  • Nice & Curry works with a network of reputable, carefully selected and trusted local partners, including accommodation providers, guides, drivers, farms, retreat centres, wellness practitioners, craftspeople and experience providers.

  • Nice & Curry's principal role is to advise, curate, recommend and coordinate experiences based on the traveller's interests and preferences.

  • Unless expressly stated otherwise in writing, independent partners remain responsible for the delivery of their respective services, including applicable operational, safety, licensing and professional requirements.

  • Nice & Curry makes reasonable efforts to select reliable partners but cannot guarantee that every aspect of a third-party service will be free from disruption or changes.

  • Partner availability, schedules, weather conditions, operational requirements and local circumstances may require reasonable adjustments to a proposed itinerary.

  • Where necessary, we will endeavour to recommend suitable alternatives and communicate material changes as soon as reasonably possible.

Liability & Safety:

  • Nice & Curry makes reasonable efforts to recommend reputable partners and suitable experiences, taking into account the information provided by travellers.

  • Travellers acknowledge that outdoor activities, mine visits, wildlife experiences, hiking, transport, rural travel and other activities may involve inherent risks.

  • Participants are responsible for following the safety instructions of guides, instructors, retreat practitioners and other relevant service providers.

  • Travellers are responsible for their personal belongings and for communicating any relevant accessibility needs, dietary restrictions or other requirements that may affect the suitability of an experience.

  • Where relevant, guides and local partners may provide first-aid assistance and safety guidance in accordance with their training and operational procedures.

  • Nice & Curry is not responsible for loss, injury, damage or disruption caused solely by the independent acts or omissions of third-party providers where Nice & Curry has fulfilled its own legal and contractual obligations.

  • By participating in an experience, travellers acknowledge the ordinary and inherent risks associated with the activities they voluntarily undertake.

Changes to Terms & Conditions:

  • Nice & Curry reserves the right to update these Terms & Conditions to reflect changes in its consultancy services, partner arrangements or applicable legal requirements.

  • The version applicable to a confirmed engagement will generally be the version provided or made available at the time of confirmation, unless changes are subsequently agreed or required by law.

  • Any material changes affecting confirmed services will be communicated where appropriate.

Still have questions?

We believe travel planning should feel personal, transparent and enjoyable.

If you have any questions about our consultancy services, payments, cancellation policies or a particular experience, please get in touch.

Email: partnerships@gemtraillab.org

We're here to help you discover a Sri Lanka that feels like your own.

Nice & Curry
Sri Lanka, Curated for You.